ji888 Privacy Policy

1 Who We Are — The Data Controller

1.1 Ji888 is an online gaming and sports betting platform operating at ji888.cam and all associated sub-domains. For the purposes of this Privacy Policy, ji888 is the data controller in respect of personal data collected from players who register accounts, make deposits, place bets, or otherwise interact with the Platform.

1.2 Ji888 operates under an internationally recognised gaming license that imposes specific obligations regarding the collection, processing, storage, and protection of player personal data. Ji888's data processing activities are conducted in compliance with these licensing obligations at all times.

1.3 Ji888 primarily serves Pakistani players — individuals physically located in Pakistan who access the Platform using Pakistani mobile numbers, CNIC identity documents, and Pakistani payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, and SadaPay.

2 Personal Data Ji888 Collects

2.1 Ji888 collects personal data from players through several channels: directly from you when you register an account, submit KYC documents, make deposits or withdrawal requests, contact support, or participate in promotions; automatically when you access and use the Platform; and from third-party service providers where required for identity verification or payment processing.

2.2 Registration & Account Data

• Full legal name as it appears on your Pakistani CNIC;
• Date of birth and age confirmation;
• Pakistani CNIC number;
• Pakistani mobile number (used as account identifier and for OTP verification);
• Account username and encrypted password;
• City or region of residence within Pakistan (e.g., Karachi, Lahore, Islamabad, Faisalabad);
• Preferred language (English or Urdu).

2.3 KYC & Identity Verification Data

• CNIC front and back image or scan;
• Identity selfie (photograph holding CNIC, as requested by compliance);
• Proof of payment method ownership (e.g., JazzCash or EasyPaisa account screenshot confirming registered name);
• Any additional documents requested during enhanced due diligence for high-value accounts.

2.4 Financial & Transaction Data

• Deposit amounts, dates, and payment method references;
• Withdrawal requests, amounts, and destination payment account identifiers (e.g., JazzCash registered mobile number);
• Account balance history and transaction records;
• Bonus claim and wagering history;
• USDT wallet addresses used for cryptocurrency transactions, where applicable.

2.5 Gaming & Betting Activity Data

• Game session records including games played, bet amounts, outcomes, and session duration;
• Sports betting records including markets bet on, odds accepted, bet amounts, and settlement outcomes;
• Win/loss history and responsible gaming tool usage records;
• Login session logs including timestamps and device information.

2.6 Technical & Device Data

• IP address and approximate geographic location at login;
• Device type and operating system (e.g., Android 14, iOS 17);
• Browser type and version;
• Mobile network operator (e.g., Jazz, Telenor, Zong, Ufone);
• Cookie identifiers and session tokens (see Section 7).

2.7 Support & Communication Data

• Live chat conversation transcripts;
• Email correspondence submitted to [email protected];
• Complaint submissions and compliance correspondence;
• Survey or feedback responses where voluntarily submitted.

3 How Ji888 Uses Your Personal Data

3.1 Ji888 uses player personal data for the following purposes, each of which is tied to a specific legal basis set out in Section 4:

• Account registration and management: Creating, maintaining, and administering your ji888 account, including authenticating logins via OTP and managing account security settings;
• KYC and age verification: Verifying your identity and age in compliance with ji888's licensing obligations before enabling withdrawal functionality. Mandatory for all accounts;
• Payment processing: Processing deposits received via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, Visa/Mastercard, and USDT TRC20, and processing PKR withdrawal requests to verified player accounts;
• Providing gaming and betting services: Operating casino games, live dealer tables, slots, and the sports betting sportsbook on your behalf and recording game and bet outcomes;
• Fraud prevention and security: Detecting and preventing fraudulent account activity, money laundering, bonus abuse, duplicate account creation, and other prohibited conduct;
• Responsible gaming: Monitoring account activity for signs of problem gambling behaviour, administering responsible gaming tools (deposit limits, self-exclusion) requested by the player, and maintaining records of players under self-exclusion;
• Licensing compliance and reporting: Fulfilling mandatory reporting and record-keeping obligations under ji888's international gaming license;
• Customer support: Responding to live chat queries, email support requests, and formal complaints in English and Urdu;
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, payment channel reliability, and user experience;
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have not opted out of marketing communications.

4 Legal Basis for Processing

4.1 Ji888 processes player personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between ji888 and the player (i.e., the ji888 Terms and Conditions) — this covers account creation, game provision, payment processing, and support services;
• Legal obligation: Processing required to comply with ji888's legal and regulatory obligations under its international gaming license, including KYC verification, anti-money laundering checks, and age verification;
• Legitimate interests: Processing in pursuit of ji888's legitimate business interests where those interests are not overridden by the player's privacy rights — including fraud detection, platform security, abuse prevention, and Platform improvement using anonymised analytics;
• Consent: Processing based on your freely given, specific, and informed consent — primarily applies to marketing communications. You may withdraw consent to marketing at any time without affecting the lawfulness of prior processing.

5 KYC & Identity Data — Special Handling

5.1 KYC identity documents submitted to ji888 — including CNIC images and selfies — are treated as sensitive personal data and are subject to additional handling protections beyond those applied to standard account data.

5.2 KYC documents are stored in an access-controlled document management environment separate from the main platform database. Access is restricted to authorised ji888 compliance personnel who require the data to complete verification reviews or to respond to licensing authority inquiries.

5.3 KYC documents are not shared with third parties for any purpose other than compliance with ji888's licensing obligations (e.g., submission to the licensing authority in response to an audit or investigation).

5.4 KYC documents are retained for the period required by ji888's licensing obligations — typically a minimum of five (5) years following account closure, in line with standard anti-money laundering record-keeping requirements under internationally recognised gaming license frameworks.

5.5 Players may request confirmation of their KYC status at any time by contacting ji888 support. Ji888 will confirm whether KYC is complete, pending, or requires additional documentation within 24 hours of a player inquiry.

6 Payment Data & Financial Transactions

6.1 Ji888 processes payment transaction data to facilitate PKR deposits and withdrawals via all accepted payment channels. Payment data processed by ji888 includes deposit amounts and timestamps, withdrawal request amounts and destination account identifiers, and transaction reference numbers.

6.2 Ji888 does not store full card numbers, CVV codes, or complete bank account numbers. Where Visa or Mastercard payments are processed, card data is handled by ji888's PCI-DSS compliant payment processor — ji888 receives only tokenised references that cannot be used to initiate new transactions.

6.3 JazzCash and EasyPaisa transaction data is processed in accordance with the terms and data practices of those providers. Ji888 retains transaction records (amounts, timestamps, mobile wallet reference numbers) in its own systems for compliance and dispute resolution purposes.

6.4 USDT TRC20 wallet addresses submitted by players are stored as part of the withdrawal record. Ji888 does not control blockchain addresses submitted by players and cannot recover USDT sent to incorrectly entered addresses. Players are responsible for verifying wallet addresses before submission.

7 Cookies & Tracking Technologies

7.1 Ji888 uses cookies and similar technologies on the Platform to support core functionality, maintain user sessions, and gather anonymised usage analytics. The types of cookies used by ji888 are:

• Strictly necessary cookies: Session cookies that are essential for the Platform to function — maintaining your logged-in state, preserving game session state, and enabling the OTP login flow. These cannot be disabled without breaking core Platform functionality;
• Functional cookies: Cookies that remember your preferences, such as preferred language (English or Urdu) and last-used payment method type. These improve your experience but are not essential;
• Analytics cookies: Anonymised cookies used to understand how players navigate the Platform — which game categories are most visited, typical session flow, and mobile browser performance. Analytics data is aggregated and not linked to individual player identities;
• Security cookies: Cookies used to identify and prevent fraudulent account access attempts and bot activity on the Platform.

7.2 Ji888 does not use third-party advertising cookies or serve targeted advertising to players through the Platform. Ji888's cookie usage is limited to what is necessary for Platform operation, security, and internal performance analysis.

7.3 Most mobile browsers used by Pakistani players (Chrome on Android, Samsung Internet, Safari on iOS, Firefox) allow management of cookie preferences through browser settings. Disabling strictly necessary cookies will impair Platform functionality including login persistence.

8 Third-Party Data Sharing

8.1 Ji888 does not sell, rent, or trade player personal data to any third party. Ji888 shares player data with third parties only in the following specific circumstances, each of which is governed by a data processing agreement or applicable legal requirement:

• Payment processors: Ji888 shares transaction data with payment processors (JazzCash, EasyPaisa, banking partners, card processors) as necessary to execute deposit and withdrawal requests. Each processor receives only the data necessary to process the specific transaction;
• Identity verification providers: Where ji888 uses third-party identity verification services to supplement CNIC KYC review, relevant identity data is shared with that provider under a data processing agreement;
• Game software providers: Casino game providers may receive pseudonymous player identifiers and game session data necessary for game operation, RNG certification, and dispute resolution. Full KYC or financial data is not shared with game providers;
• Licensing authority: Ji888's licensing authority has the right to access player account data and transaction records as part of ongoing compliance audits and investigations. Ji888 complies with all lawful requests from its licensing authority;
• Law enforcement and legal process: Ji888 will disclose player data to law enforcement agencies or in response to court orders where required by applicable law. Ji888 will notify the relevant player of such disclosure where legally permitted to do so;
• Fraud prevention networks: Ji888 may share flagged account identifiers with industry fraud prevention networks to protect the Platform and other licensed operators from known bad actors. No full KYC documents are shared through these channels.

9 Data Retention

9.1 Ji888 retains player personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by ji888's licensing obligations and applicable legal requirements. The following retention schedules apply:

• Active account data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure;
• KYC & identity documents: Retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements under ji888's licensing framework;
• Financial transaction records: Retained for a minimum of five (5) years following the date of each transaction, for compliance, audit, and dispute resolution purposes;
• Game and betting records: Retained for a minimum of three (3) years following the date of each session, accessible for player dispute resolution and regulatory audit;
• Support correspondence: Retained for a minimum of two (2) years following the closure of each support interaction, or longer where correspondence relates to an unresolved complaint or compliance matter;
• Self-exclusion records: Retained indefinitely following the imposition of a self-exclusion to prevent re-registration under the same or similar identity details.

9.2 At the expiry of applicable retention periods, ji888 will securely delete or anonymise retained personal data in a manner that prevents reconstruction of individual player records.

10 Data Security Measures

10.1 Ji888 implements a comprehensive set of technical and organisational security measures to protect player personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: 256-bit SSL/TLS encryption applied to all data transmitted between player devices and ji888 servers;
• Encryption at rest: Sensitive data fields including CNIC numbers, financial identifiers, and KYC document references are encrypted in the ji888 database using industry-standard encryption algorithms;
• Access controls: Role-based access controls limit data access to ji888 personnel on a strict need-to-know basis. KYC documents are accessible only to the compliance team;
• OTP authentication: All ji888 logins require SMS OTP verification to the registered Pakistani mobile number, providing two-factor authentication as a standard security layer;
• Penetration testing: Ji888's platform and infrastructure undergo regular security testing to identify and remediate vulnerabilities;
• Incident response: Ji888 maintains a data breach response procedure. In the event of a security incident affecting player data, ji888 will notify affected players and relevant authorities in accordance with its licensing obligations and applicable legal requirements.

10.2 Despite these measures, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords for their ji888 accounts and to report any suspected unauthorised access to ji888 support immediately.

11 Your Data Rights

11.1 As a ji888 player, you have the following rights in relation to the personal data ji888 holds about you. To exercise any of these rights, contact ji888 support via live chat or email at [email protected] with your registered mobile number and the specific right you wish to exercise:

11.2 Ji888 will acknowledge data rights requests within 48 hours and aim to fulfil them within 30 days of receipt. Where a request is complex or involves a large volume of data, ji888 may extend this period by up to a further 60 days, with notification provided to the player.

11.3 Ji888 will not charge a fee for exercising data rights in the ordinary course. Ji888 reserves the right to charge a reasonable administrative fee for manifestly unfounded or excessive requests.

12 Children & Age Verification

12.1 If ji888 discovers that personal data has been collected from an individual under the age of 21, ji888 will immediately close the affected account, delete or return deposited funds in accordance with its responsible gaming obligations, and purge all personal data associated with the underage account, except where retention is required to document the incident for compliance purposes.

12.2 If you become aware that a person under 21 has registered a ji888 account, please notify ji888 support immediately. Ji888 takes underage access extremely seriously and will act promptly on any report.

12.3 Parental controls are available on most mobile devices and can be used to restrict access to gambling platforms. Ji888 encourages parents and guardians to use these tools to prevent underage access to online gaming content.

13 Marketing Communications

13.1 With your consent, ji888 may send promotional offers, bonus notifications, and platform updates to your registered Pakistani mobile number via SMS and to any email address registered to your ji888 account. Marketing consent is collected at the point of account registration and is entirely optional — you may create and use a ji888 account without consenting to marketing communications.

13.2 You may withdraw marketing consent at any time by: (a) updating your communication preferences in your ji888 account settings; or (b) contacting ji888 support via live chat or email and requesting removal from marketing lists. Ji888 will process opt-out requests within 5 business days, after which you will no longer receive promotional communications.

13.3 Withdrawal of marketing consent does not affect your ability to use any ji888 service, nor does it affect ji888's right to send you transactional communications necessary for the management of your account (e.g., deposit confirmations, withdrawal notifications, KYC status updates, security alerts).

13.4 Ji888 will never sell your contact details (mobile number or email) to third-party marketers. If you receive marketing claiming to be from ji888 that you did not opt into, contact ji888 support immediately — ji888 takes phishing and impersonation seriously and will investigate all such reports.

14 Changes to This Privacy Policy

14.1 Ji888 reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data processing practices, changes to its licensing obligations, or changes in applicable law. The Effective Date at the top of this Policy will be updated whenever material changes are made.

14.2 Where changes to this Policy are material — meaning they significantly affect how ji888 processes your personal data or your rights in relation to that data — ji888 will notify registered players via SMS to their registered Pakistani mobile number prior to the changes taking effect.

14.3 Continued use of the ji888 Platform following publication of an updated Privacy Policy constitutes your acknowledgement of the updated terms. Ji888 recommends that players review this Policy periodically to remain informed of how their data is being handled.

14.4 Previous versions of the ji888 Privacy Policy are available from ji888 support on request. Players who have concerns about changes to this Policy are encouraged to contact ji888 support before those changes take effect.

15 Contact & Data Enquiries

15.1 For any questions, concerns, or requests relating to this Privacy Policy or to the personal data ji888 holds about you, please contact the ji888 data protection team through the following channels:

• Live Chat (fastest): Available 24 hours a day, 7 days a week via the ji888 Platform. The support team operates in English and Urdu. For data rights requests via live chat, please state "data rights request" at the start of your message so it can be escalated to the compliance team promptly;
• Email: [email protected] — for formal data rights requests, written complaints, or queries requiring documented responses. Include your registered Pakistani mobile number in your email for account identification (do not include full CNIC numbers in email correspondence);
• Response timeframes: Ji888 acknowledges data enquiries within 48 hours and resolves standard queries within 5 to 30 days depending on complexity. Formal data rights requests are addressed within 30 days as standard.

15.2 Ji888 support assists Pakistani players in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, and across Pakistan in both English and Urdu. Language is never a barrier to accessing your data rights at ji888.